One of the best ways to test your customer service systems is to have someone mystery shop your business. Many business owners fear this activity as it may highlight deficiencies within the systems that they already know are there. Feedback is the Breakfast of Champions!
Now is the chance to see how one of the most important procedures of your business is operating, with out you there! Perhaps this is the first one that requires improvement.
Remember… “The frontline influences the bottom line.”
Partner up with someone who has not been to your business or is not familiar with your business. Give them a brief scenario of what they should enquire about and then get them to phone your business with the enquiry. Make it as real as possible. This a great tool to gain valuable feedback!