Whether you are a sole proprietor or have a large team with many departments, it is crucial that you understand the different positions and roles that make up your company. Here are a couple of examples to support you in creating your own organizational chart. It is...
Systems
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Customer Experience Checklist
There is only one sure fire way to improve your customer service experience. That is to be 100% honest with the answers to this checklist. That means that even if you are sure that something is done 90% of the time, it is still a no. Approach this in that manner and...
Silly example of a system: How to Open a Door
A door typically blocks the entrance from one room to another. It is the passageway from one area, to another, from inside to outside. Doors can support isolation from distractions and noise, or from outside things like bugs, allergens, and strangers. It c reates...
Customer Service Action Form (with instructions)
Use the following “customer service action form” to help customize your own. Change it to reflect what you offer. Carefully consider both the process the form follows and if/when you personally need to get involved. (Hopefully, your team can handle situations without...
Why develop systems in your business?
Freedom for the business owner - The opportunity to create a business that operates independent of the owner is reliant on the systems that you develop. Systems will allow the business to work without the owner being there. This is a necessity if the owner would like...
How do I develop a systemized business?
Step 1 – Start by Knowing your Outcome Begin with the end in mind, the big picture. Visualize map out in detail how you want the business to look. This is the success that you want your business to achieve. Your systems and processes will assist you with the...