Sales

ALL The Question’s You’ll Ever NeedHave you ever experienced that situation where a sale was all but finalized, only to fall apart at the last minute? Or you thought everything was going great only to get that email or call that your soon to be client decided to go...

Consider this sales process workflow like it’s your favorite “recipe”: Your recipe (sales process / customer journey) provides a more unique and consistent experience than any of your competition. The example below is there to support your thought process in...

    We believe that there is no ONE right way… If there were one right answer, there would be no need for the many different methods that exist for us to choose from. There are dozens of sales methodologies which can be learnt and applied. We believe there is simply...

One of the best ways to test your customer service systems is to have someone mystery shop your business. Many business owners fear this activity as it may highlight deficiencies within the systems that they already know are there. Feedback is the Breakfast of...

The Intention is to add value to your potential customers experience of dealing with you and your company. Almost every business says that their ‘customer service’ is the difference between them and their competitors. This is while 8 out of 10 have no system, process,...

Each one has a purpose and can be both effective and ineffective depending on the context and your delivery. We recommend you practice these with a trusted friend, your team, a colleague, or your coach. Practice with each other so you are prepared for the moment. We...

Build a system to make sure that you are providing a consistent five-star experience, not hoping or assuming you do. Think of it as a roadmap to consistency and success. Steps that have been proven to produce results when the outcomes are fulfilled, and the guidelines...

"Every company has two organizational structures: The formal one is written on the charts; the other is the everyday relationship of the men and women in the organization." - Harold Geneen Is your current structure leading customers effectively through the sales...

How to Add Value Instead of Discounting While discounting has its place in world, many small business owners don’t understand the impact it has on their bottom line. There are many other strategies that offer increased value without the high costs of discounting. Far...