Build a system to make sure that you are providing a consistent five-star experience, not hoping or assuming you do. Think of it as a roadmap to consistency and success. Steps that have been proven to produce results when the outcomes are fulfilled, and the guidelines are followed based on predictability.
3 Key points to remember
1. TRUST the process because it works. Follow it and you will produce results.
2. Ask for permission to “lead” them through the journey and fulfill on each outcome as you do.
3. Following the process will uncover areas for improvement and training opportunities.
